Customer Charter​

Welcome to our Customer Pledge.

At Alcumus ISOQAR, superior customer service drives everything that we do. Our customer pledge is testament to this commitment.

Our Mission​

Our mission is clear – we’re here to inspire our customers to grow and succeed.


In 2023, we developed our brand promise, which summarises our end goal.

To promote, to share, and to maximise the strength and successes of our customers.

The certification, audits and training we offer our customers are designed to strengthen their organisations, providing them with the tools to be at the forefront of their respective industries.

Our Core Principles

Our Commitments to You

To deliver high quality service


Excellence in service

Accessible and open channels of communication

Resolution and accountability

Empathy and respect

To Maintain Integrity and the Trust of Our Customers

Open conversation

Honest practices

Data privacy and security

Customer feedback and improvement

To Understand and Meet the Needs of our Customers

Personalised assistance

Proactive service

Answer your Questions


Timely responses

Accessible support channels

Continuous training and improvement

Download The Full Customer Charter

At Alcumus ISOQAR, our customer pledge goes beyond a set of commitments – it reflects our dedication to promote, to share, and to maximise the strength and successes of  our customers.

We look forward to continuing to exceed our customer expectations, whilst also supporting our customers to do the same.

Got questions? Speak to our customer service team on 0333 920 1040