We spoke to the Compliance Manager for Charles Farris, Matthew Mosley, about their journey with ISOQAR.
As the compliance manager for Charles Farris, a well-established candle maker with a long history in Mere, Warminster, I’ve overseen our compliance efforts for several years. With over 180 years of craftsmanship behind us, maintaining the highest standards in quality, environmental, and health and safety practices is essential to our business. When it came time to pursue ISO certification, selecting a reliable certification body was critical.
Why did you choose to work with ISOQAR?
We chose Alcumus ISOQAR based on its reputation for thoroughness and quality service, and our experience has confirmed that the decision was the right one. From initial contact through the sales process, we found their team approachable, knowledgeable, and clear in their guidance. The stage 1 and 2 audits were conducted with a high degree of professionalism, and the auditors provided valuable insights that helped us enhance our processes even further. The support services also stood out—prompt and effective at addressing any queries we had.
For businesses considering which certification body to use, I’d recommend looking for an organisation that offers a competitive pricing approach. A good certification body should help you understand the standards, provide constructive feedback, and deliver results within a reasonable time frame. ISOQAR did just that, and we were especially pleased with how quickly the certificates were supplied after the audits.
In our work with clients, there are always unique compliance challenges. ISOQAR’s flexibility and customer-centric approach ensured we could navigate these challenges smoothly.
Any advice for those going through the certification process?
For those embarking on the certification journey, my advice is to be prepared and take full advantage of your chosen certification body’s expertise. ISOQAR made the process as seamless as possible, setting us up for long-term success.
