We’re proud to announce that our Net Promoter Score (NPS) currently stands at an exceptional 72. This score is a reflection of the trust, loyalty, and positive experiences our customers share with us. Updated quarterly from ongoing client feedback, this score is a real-time snapshot of how we’re performing in the eyes of those who matter most. The NPS was derived from a survey of 1,114 surveys in the last 12 months, with research conducted and independently validated by Mellion Consulting.
What is NPS?
For anyone unfamiliar, NPS is a globally recognised measure of customer satisfaction and loyalty. It gauges how likely customers are to recommend a company to others, using a simple question:
“How likely are you to recommend us to a friend or colleague?”
Responses are used to generate a score between -100 and +100. As a rule of thumb:
- 20+ is favourable. There is a solid foundation in place, but there is room for improvement.
- 50+ is excellent. Strong customer satisfaction.
- 70+ is world-class. This is an exceptional score, with loyal customers advocating for a business.
NPS isn’t just a number; it predicts future customer loyalty and satisfaction better than almost any other metric.
How Do We Compare?
To put ISOQAR’s NPS of 72 into context, here’s how it measures up against some of the world’s most trusted, customer-favourite brands:
- Apple: 72
- Amazon: 73
- Netflix: 68
- Starbucks: 77
- Costco: 79
We’re proud to be ranked right alongside these globally recognised names. It’s a clear sign that our clients view us as a trusted, reliable partner and not just a service provider.
Why It Matters to You
Unrivalled Confidence
By choosing ISOQAR, you’re partnering with a provider customers rate as highly as some of the biggest and most respected brands in the world.
Proven Quality
An exceptional NPS score highlights our proven track record for delivering excellent service, reliability, and trustworthiness.
We take continuous improvement seriously and believe that it is the core function in any businesses long-term success. This belief is at the heart of ISO 9001, which emphasises not only meeting customer and regulatory requirements but also continually enhancing processes, services, and customer satisfaction.
ISO 9001 provides a structured framework for businesses to identify any room for improvement and allows them to act on feedback to remain customer focused, and competitive in a rapidly evolving market.
Here’s what some of our customers say about us
“Overall, the services provided offer good value for money. The audits are thorough, the reports are insightful, and the support is responsive and professional. The quality of service justifies the cost, and the expertise provided adds real value.”
“Great overall experience from the initial query through to the auditing process – helpful and professional staff, very responsive and knowledgeable.”
“Great company to do business with. Good communication regarding the audit. The auditors were very professional and knowledgeable whilst also being easy to approach. Great communication throughout the whole audit process”.
“The process was explained in detail and if we had any questions we were unsure of, they were answered patiently.”
Discover how easy it is to transfer your ISO certification or power up your ISO training with ISOQAR to attain and deliver ISO certification for your organisation across a range of standards. Contact us today.
