Customer Charter
Welcome to our Customer Pledge.
At Alcumus ISOQAR, superior customer service drives everything that we do. Our customer pledge is testament to this commitment.
Our Mission
Our mission is clear – we’re here to inspire our customers to grow and succeed.
In 2023, we developed our brand promise, which summarises our end goal.
To promote, to share, and to maximise the strength and successes of our customers.
The certification, audits and training we offer our customers are designed to strengthen their organisations, providing them with the tools to be at the forefront of their respective industries.
Our Core Principles
We practise what we preach when it comes to maintaining the highest professional standards.
- Dependability - We promise to fulfil our commitments, offering a reliable and consistent service to all our customers.
- Professionalism - We uphold the highest standards of professionalism, ensuring our customer interactions and engagements are conducted with integrity, proficiency, and respect.
- Customer-centricity - Customers satisfaction is central to everything we do. We aim to listen, understand and respond to the unique needs of our customers, delivering tailored solutions that fulfils and ideally exceeds expectations.
- Quality-focused - When it comes to quality, we never settle for second-best. We strive for perfection, upholding the highest of standards
- Innovation - We embrace innovation and finding new, improved ways of working in order to enhance our customer experience.
- Friendliness - We are open, welcome and inclusive in our approach. We recognise the value of collaboration and co-operation, and enjoy supportive working partnerships.
Our Commitments to You
To deliver high quality service
Excellence in service
Accessible and open channels of communication
Resolution and accountability
Empathy and respect
To Maintain Integrity and the Trust of Our Customers
Open conversation
Honest practices
Data privacy and security
Customer feedback and improvement
To Understand and Meet the Needs of our Customers
Personalised assistance
Proactive service
Answer your Questions
Timely responses
Accessible support channels
Continuous training and improvement
Download The Full Customer Charter
At Alcumus ISOQAR, our customer pledge goes beyond a set of commitments – it reflects our dedication to promote, to share, and to maximise the strength and successes of our customers.
We look forward to continuing to exceed our customer expectations, whilst also supporting our customers to do the same.
Got questions? Speak to our customer service team on 0333 920 1040
