ISO/IEC 20000-1
Certification
IT Service Management (ITSM)
ISO 2000-1
Certification
IT Service Management (ITSM)
Enhance the effectiveness and reliability of your IT services with ISO/IEC 20000-1 certification.
- ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS).
- It provides requirements for organisations to plan, implement, maintain and continually improve a Service Management (SMS).
- The standard is designed to put you in complete control of planning and processes, making management of IT easier.
- Achieving ISO/IEC 20000-1 certification can help you win new customers by providing evidence that you are a reliable partner.
- ISOQAR has the expertise and resources to guide you through becoming an ISO/IEC 20000-1 certified company. We offer a completely transparent, simplified approach with no hidden fees.
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Benefits of ISO/IEC 20000-1
- Control
- Benchmarking
- Higher quality
- Integration
- Reliability
- Cyber security
- Cost control
- Competitive edge
What is ISO/IEC 20000-1 certification?
ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS), providing a structured framework for organisations to establish, implement, maintain and continually improve the processes used to plan, design, transition, deliver and enhance services. Implementing the standard:
- Demonstrates that an organisation has established a structured approach to planning, delivering, monitoring and continually improving its services to meet customer and business requirements.
- Helps organisations improve service consistency, enhance customer confidence, manage service-related risks and drive continual improvement across service delivery activities.
- Shares a common management system structure with ISO 9001, helping organisations integrate service management seamlessly into their existing business processes and management systems.
- Certification demonstrates that an organisation operates a structured and independently assessed service management system that supports consistent service delivery and continual improvement.
ISO/IEC 20000-1 shares a common management system structure with standards such as ISO 9001 and ISO 27001, making it easier to integrate service management into existing management systems.
Why choose ISO/IEC 20000-1?
Becoming ISO/IEC 20000-1 certified can:
- Align IT services with wider business objectives and support effective control of service-related costs.
- Improve the consistency and reliability of service delivery, enhancing customer satisfaction and confidence.
- Support the management of the service lifecycle, including the planning, design, transition, delivery and continual improvement of services.
- Demonstrate a commitment to high-quality service management, helping organisations differentiate themselves in competitive markets.
- Support access to procurement opportunities and customer contracts where independent certification to an internationally recognised service management standard is preferred.
Learn more about ISO/IEC 20000-1 certification
ISO/IEC 20000-1 requirements
Wondering how to get ISO/IEC 20000-1 certification? If you’re new to the standard, our free ISO/IEC 20000-1 requirements guide will give you a clear understanding of the system and how to implement it. Think of it as your ISO/IEC 20000-1 checklist.
This guide is for you if:
- You’re planning to implement ISO/IEC 20000-1 and want a plain English explanation of the requirements
- You’re currently working on ISO/IEC 20000-1 implementation and need to know what else must be done to achieve certification
- You already operate an IT service management system and want to formalise it into a certified SMS
Download guide to ISO/IEC 20000-1 certification requirements
Discover the key requirements for successful ISO/IEC 20000-1 accreditation.
ISO/IEC 20000-1 implementation
7 steps to becoming ISO 20000-1 certified
Implementing ISO/IEC 20000-1 is simple, and we are here to support you at every stage. Just follow these 7 straightforward steps.
Step 1 - Read the Standard
It’s what you will be audited against.
Step 2 - Build Your Team
Get support from colleagues – you can’t do it all on your own.
Step 3 - Get the Skills
Book onto Academy training
Step 4 - Develop Your Management System
Do it yourself or consider using a consultant from the ISOQAR Associate Network (IAN)
Step 5 - Implement Your Management System
Make sure everyone is buying into it.
Step 6 - Check Everything
Carry out an internal audit – we can perform a pre-assessment audit for you.
Step 7 - Get Certified
Shout about your success! We give you logos to display your achievement on your website, stationery and vehicles.
How to implement ISO/IEC 20000-1
ISOQAR is accredited by the United Kingdom Accreditation Service (UKAS), the official UK accreditation body. Like all UKAS-accredited. ISO/IEC 20000-1 certification companies, we must remain impartial. This means that we can’t help you implement the standard if we will be carrying out the audit.
But don’t worry, we’ve got you covered. Here are two methods your organisation can use to implement ISO/IEC 20000-1:
Use an ISO consultant
There are many consultants available to help you. You can find them on our online database.
A consultant will take you from the beginning right through to certification. Consultants bring a wealth of experience and can share best practice from their work with other organisations.
Do it yourself
We will put together a package of support to help you through the complete journey.
A good starting point is to go on a foundation training course with the Academy. They deliver exceptional training whether you’re a beginner or an expert. Most of the courses are CQI IRCA accredited and are run by our own trainers.
ISO/IEC 20000-1 FAQs
We receive plenty of questions from customers about ISO 20000-1 IT Service Management certification. Below, you can explore some of the most common questions with answers compiled by our ISO standard experts.
If you have any further queries, speak with our knowledgeable team on 0330 828 2752.
What is an IT service management system?
What kinds of businesses benefit from ISO/IEC 20000-1 certification?
Is there such a thing as ISO/IEC 20000-1 certification for individuals?
What are the core principles of ISO/IEC 20000-1?
Is the ISO/IEC 20000-1 ISTMS compatible with other management systems?
Yes. ISO 20000-1 has been designed using the same high-level structure as other ISO management system standards, making integration straightforward. Organisations often combine it with standards such as ISO 9001 for quality management or ISO 27001 for information security, creating a more efficient approach to managing business processes.
What is the difference between ISO 9001 and ISO/IEC 20000-1?
Although both standards encourage continual improvement, they focus on different areas. ISO 9001 applies to quality management across an entire organisation, while ISO 20000-1 is specifically designed for IT service management. Organisations that rely heavily on technology often implement both standards to strengthen overall business performance and service delivery.
What is the difference between ISO/IEC 20000-1 and ISO 27001?
ISO 20000-1 and ISO 27001 are complementary standards with different objectives. ISO 20000-1 focuses on delivering effective and reliable IT services, whereas ISO 27001 is concerned with protecting information through an Information Security Management System. Many organisations implement both standards to improve service quality while strengthening information security.
How long does it take to become ISO/IEC 20000-1 certified?
How much does ISO/IEC 20000-1 certification cost?
What should businesses look for in an ISO/IEC 20000-1 certification company?
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